Refund and Returns Policy

Returns & Refunds

We want you to love your Born Jovi merchandise! As all items are printed to order specifically for each customer, please read our policy below before purchasing.

Change of Mind

As each item is custom printed to order, we are unable to accept returns or offer refunds for change of mind, incorrect size selection or if you simply decide you no longer want the item.

Please refer to the sizing information provided on each product page before placing your order.

Damaged or Faulty Items

If your order arrives damaged, faulty or you receive the incorrect item, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the fault or damage

We’ll work with our production partner to resolve the issue as quickly as possible. Where appropriate, a replacement item or refund will be arranged.

Incorrect Orders

If you receive an item different from the one you ordered, please contact us within 7 days so we can organise a replacement.

Refunds

Approved refunds will be processed back to your original payment method. Processing times may vary depending on your payment provider.

Questions?

If you have any questions regarding your order or this policy, please contact us via our Contact Us page and we’ll be happy to assist.

Thank you for supporting Born Jovi!

As our merchandise is produced especially for each customer, we appreciate your understanding that returns are limited to items that are faulty, damaged or supplied incorrectly.